FAQs

I have no musical background or experience. Can I take one of your DJ or Music Production courses?
Absolutely! We recommend starting your journey with our Beginner Courses or take your learning a step further with our Core or Complete Packages where we take you from Beginner through to Intermediate and Advanced.

I have some musical background or experience. Can my instructor begin from my level of knowledge?
Yes. Our instructors are happy to tailor the curriculum to your level of experience so you don’t have to re-learn things you already know. Feel free to have a chat with us beforehand to communicate this to your instructor. We recommend our Intermediate, Advanced or Specialised courses in this case.

What’s the difference between all the courses and how do I choose?
Our course structure is broken up into Intro, Beginner, Intermediate and Advanced, each course catering to different skill levels. These courses can all be taken individually, however, we recommend our Course Packages if you’re serious about getting to know the craft and want to save a bit of money in the long run. Further studies can be taken in more specific areas with our Specialised Courses.

What days of the week are classes held? How do I schedule my first lesson?
Once you have purchased and registered for your course, we will be in touch with you to schedule your first class. Group Courses are held weekly on the days indicated on the course registration. One-to-one classes are not fixed to particular days and are arranged with the student’s instructor after each lesson. Classes can be scheduled on a flexible basis, we recommend once or twice per week to accommodate your schedule and to allow for learning and studies outside of scheduled classes.

Do I need to bring anything for classes?
Our studios are equipped with state of the art music equipment. For Producer Courses, we recommend bringing your own laptop for an optimal interactive experience but it is not absolutely necessary. You do not need to buy your own music equipment before your course begins however we do recommend having some equipment to help you on your own musical journey. Please get in touch so we can assist you with our recommendations and feel free to browse our online store to see what we have available to cater to your needs and budget.

What is the language of instruction?
Classes are taught in English (unless indicated otherwise). Course material is very hands-on, interactive and easy to learn. Cantonese speaking instructors are available upon request.

How do I pay for a course?
Payment can be made by bank transfer, cash, or credit card (via Paypal). After your order has been submitted you will receive details on how to complete your transfer/Paypal payment. You can also arrange to pay by cash at your first lesson.

Can a friend and I take lessons together?
For sure! If you want to learn in a social setting we recommend joining one of our Group Courses otherwise courses are one-to-one or one-to-two by design. If you would like to bring a friend, get in touch with us to discuss our discount options!

Can I come by the studio to have a look around and ask about courses?
Yes. Our studio visiting hours are Mon – Fri: 11 am – 6 pm. Let us know before you drop by if convenient.

What days and times are you open and close?
Our office hours are Mon – Fri: 11 am to 6 pm. (our studio visiting hours generally)
Our studio hours for lessons are Mon – Fri: 11am to 11pm & Sat: 12pm – 6pm.
We are usually closed on Sundays.

How do I get in contact if I have more questions?
You can email us at info@solpassionmusic.com or you can call/WhatsApp us on +852 9422 0367.
We will generally follow-up with you within 1 to 2 days.

If I can’t make a scheduled lesson what do I need to do?

Don’t worry! If you can’t make a scheduled lesson then you only need to contact us at least 3 hours before your lesson via email at info@solpassionmusic.com OR WhatsApp/Phone Call on +852 9422 0367. If you have the contact details of your instructor, you can also liaise with them direct but we ask that you also let us know so we can free up the room for other students.

If I can’t make a scheduled lesson will my lesson be cancelled & my fees lost?

No. We will simply reschedule your lesson to a date/time that is available for you, the instructor and the room your lesson will be in.

I’m in a group course, will my lesson be rescheduled if I can’t make it?

Unfortunately no. As it is unfair to other students whom attended the class we will not reschedule the group course lessons. However we will try to summarise what was taught in the previous lesson that you missed and give you practise time during the next lesson to catch-up as best as possible. One off private tuition is also available as an option if you really want to catchup.

I’m in a group course and the majority of people can’t make the following lesson, can the lesson be rescheduled?

Yes. If the group agrees to it we can reschedule the following lesson to the following week. As a rule we try to avoid schedule group lessons during public holiday’s as we understand this is a popular time for students to take holidays.

I’m going away for a time, can I pause my lessons?

Yes. We allow for up to 4 month pause on your lessons, however after 4 months your course will expire if you don’t begin lessons again.

If during my course I need to stop, can I cancel my course and get a refund?

No. Once you start your course there are no refunds on remaining lessons. If the circumstances are that you may restart lessons we will look at possibly pausing your course for an extended period of time beyond our standard 4 months. This will be treated on a case by case basis however.

If I have a complaint or am dissatisfied with my lessons, who can I talk too?

We take complaints and customer satisfaction very, very seriously. Start by contacting info@solpassionmusic.com directly (not your instructor) and explain the nature of the issues. We will always look at each case very carefully and work with you to resolve & improve the situation as quickly as possible. We really cherish your trust in our professionalism and passion for what we do, so helping us improve is very welcomed.