All sales are final. No refunds except under warranty on damaged equipment to the manufacturer’s warranty policy.

If I can’t make a scheduled lesson what do I need to do?

To cancel or reschedule a class, you must notify us at least 24 hours in advance before the class.

For Monday classes, cancellations must be made by Saturday at 7:00 PM or a late cancellation fee of 150 HKD applies.

Late cancellations and no-shows will result in a penalty fee of 150 HKD, which must be paid before your next class. You need to contact us via email at [email protected] OR WhatsApp/Phone Call on +852 9422 0367.

If I can’t make a scheduled lesson will my lesson be cancelled & my fees lost?

For short courses and foundation courses – NO. We will simply reschedule your lesson to a date/time that is available for you, the instructor and the room your lesson will be in. However if you are in a Accelerator course (that is subscription based) you can reschedule within the payment cycle but you are limited to how many un-used lessons carry over to the next month (limit is 3). If in the following month you don’t use up at least 3 lessons then only 3 lessons will carry over and any remaining above this will be lost.

I’m in a group course, will my lesson be rescheduled if I can’t make it?

Unfortunately no. As it is unfair to other students whom attended the class we will not reschedule the group course lessons. However we will try to summarise what was taught in the previous lesson that you missed and give you practise time during the next lesson to catch-up as best as possible. One off private tuition is also available as an option if you really want to catchup.

I’m in a group course and the majority of people can’t make the following lesson, can the lesson be rescheduled?

Yes. If the group agrees to it we can reschedule the following lesson to the following week. As a rule we try to avoid schedule group lessons during public holiday’s as we understand this is a popular time for students to take holidays.

I’m going away for a time, can I pause my lessons?

Yes. For foundation courses we allow for up to 4 month pause on your lessons, however after 4 months your course will expire if you don’t begin lessons again. For accelerator courses you have only one pause for 30 days.

I’ve just paid for my course but have changed my mind, can I get a refund?

No. Short courses and foundation courses are a pay upfront service and once payment is received your course is considered as started. 

For Accelerator courses it is the same. You have just paid upfront for a month subscription and this is not refundable. However you can cancel this subscription after 2 monthly cycles.  

If during my course I need to stop, can I cancel my course and get a refund?

For short and foundation courses – No. Once you start your course there are no refunds on remaining lessons. If the circumstances are that you may restart lessons we will look at possibly pausing your course for an extended period of time beyond our standard 4 months. This will be treated on a case by case basis however. For accelerator courses you can cancel after completing two pay cycles (2 month). No refunds will be provided.

Pausing your accelerator subscription does not count toward the two-month minimum commitment. If you pause after one billing cycle, you must complete and pay for an additional billing cycle after reactivation before being eligible for cancellation.

How to cancel: Send a written request to [email protected], and we will process your cancellation.

If I have a complaint or am dissatisfied with my lessons, who can I talk too?

We take complaints and customer satisfaction very, very seriously. Start by contacting [email protected] directly (not your instructor) and explain the nature of the issues. We will always look at each case very carefully and work with you to resolve & improve the situation as quickly as possible. We really cherish your trust in our professionalism and passion for what we do, so helping us improve is very welcomed.