We cover most payment options like credit cards, FPS, bank transfer, Alipay, and cash (see our website footer for more details). First you will need to place your order for a course then choose the option that best suites you. If you like you can also come for a free studio tour first. Enrolment and payment can be handled at our reception, where we have more options available such as American Express. Payment will need to be processed before taking your first lesson.

For Accelerator Program courses, we use PayPal as the payment gateway to collect the monthly subscription fees. PayPal has several card options including VISA, MASTERCARD, & UNION PAY. 

Classes are taught in English with Cantonese speaking instructors available upon request.

Our studios are equipped with state of the art music equipment. Everything you need to get started is provided, however as you progress you will likely need to bring your own laptop. You do not need to buy your own music equipment before your course begins. As you progress in your musical training journey and are a bit more aware of equipment features and benefits (part of the intermediate courses) we will have some recommendations for you that you can purchase from us direct at some of the lowest pricing in Hong Kong! When its time we will be more than happy to go through different options based on your budget and what is essential for you next step in your musical journey.

Our Foundation Courses structure is broken up into 3 modules – Beginner, Intermediate and Advanced – with ‘Intro’ being either the first lesson of Beginner or if you already have experience, it is an exploration for any gaps in your knowledge / skills which can be focused on to improve straight from that introductory lesson. Each module builds on the others and caters to different skill levels and techniques. With focus firstly on essential skills, then on story telling, lastly on improving that story telling with more advance techniques. These modules can all be taken individually, however, we recommend our Course Packages if you’re serious about getting to know the craft and wanting to save money in the long run. Further studies can be taken in more specific areas with our Specialised Courses that help you stand out from the crowd. Alternatively if you want to focus on a particular major genre group of music then our Professional Courses are designed specifically for that.

Yes. Our instructors are happy to tailor the curriculum to your level of experience so you don’t have to re-learn things you already know. Even if you purchase a Beginner module or a Core Package, they will adapt the schedule and dive deeper on certain skills and techniques so as to fill in any gaps in your experience. Feel free to have a chat with us beforehand anyways to communicate this to your instructor.

Not neccessarily. Both the Foundation & Accelerator Program's courses can be personalised to cover the same topics and lessons as beginner. The programs are more extensive and have more added bonuses but if you want to trial things out first then both Intro and Beginner Introductory short courses are tailored specifical for this purpose. 

We recommend you take a foundation or accelerator program course first. You will get more from a Specialist course if you have existing experience are looking to specialise in an area. 

Absolutely! All our course offerings are suitable for students with no experience. Our approach is to personalise the topics and lessons to your capabilities. We do have specific short courses for beginners but both our accelerator and foundation program's courses can include the short course content as needed. 

For sure! We have a special deal for two students to one instructor lessons. You will find the best value and discounts if you and a friend do one of our package deal courses together. Just select the ‘2 to 1’ option when purchasing any course.

Absolutely. We encourage it as it gives us a chance to talk with you and understand what course would best suite your unique goals and music tastes. Our studio visiting hours are Mon – Fri: 11 am – 7 pm. Just whatsapp or email us so we can ensure a lead instructor is available to do the tour and chat with you.

Our office hours are Mon – Fri: 11am to 8pm & Sat 12pm – 4:30pm.
However our studio hours for lessons are Mon – Fri: 11am to 10.30pm & Sat & Sun: 12pm – 6pm.

You can email us at [email protected]  or you can call/WhatsApp us on +852 9422 0367.
We will generally follow-up with you within 24hours.

Don’t worry! If you can’t make a scheduled lesson then you only need to contact us at least 24hours before within our office hours before your lesson via email at [email protected] OR WhatsApp/Phone Call on +852 9422 0367. 

What if my class is on a Monday?

For Monday classes, you must cancel by Saturday at 7:00 PM.

What happens if I cancel late?

Late cancellations will result in a penalty fee of 150 HKD, which must be paid before your next class.

What if I miss my class without notice?

No-shows will result in a penalty fee of 150 HKD, which must be paid before your next class.

Unfortunately no. As it is unfair to other students whom attended the class we will not reschedule the group course lessons. However we will try to summarise what was taught in the previous lesson that you missed and give you practise time during the next lesson to catch-up as best as possible.

Yes. If the group agrees to it we can reschedule the following lesson.

Yes. For Foundation Program Courses we allow for up to 4 months pause on your lessons. However after 4 months your course will be set to expire if you don’t get in contact with us. No contact with us after 6 months will result in the course expired, however you can appeal if the circumstances warrant it. Will we review case by case, but usually if you are passionate about getting back into your music and the circumstances were out of your control then we generally reactive the course. Unfortunately after 12 months no contact from a student, their course will expire with reversal possible. Our curriculum is always expanding as is the technology behind electronic music production and performance. This means courses purchase more than 12 months ago are different to courses 12 months from now. We hope that this approach really solidifies a students drive to finish what they started.

For Accelerator Program Courses you are allowed one pause per program for one billing cycle (one month).

When can I request a pause?

You may request a pause after completing your first billing cycle and before the next payment date.

What happens to my unused lessons during a pause?

Unused lessons will be retained and can be completed upon reactivation within that month to a maximum of 6 lessons a month and 2 practice room hire.

Can I use a pause to catch up on missed lessons?

Yes, up to 6 lessons a month, but any lessons carried forward will be deducted from your total program allotment.

No. For Short courses and Foundation Program Courses, once you start your course there are no refunds on remaining lessons. If the circumstances allow it we can look at possibly pausing your course for an extended period of time beyond our standard 4 months. This will be treated on a case by case basis however. Alternatively you can negotiate with another student and transfer your remaining lessons to them. Simply provide us an email with the other student CC’d, confirming that you are transferring your remaining lessons to them.

For Accelerator Program courses you may cancel only after completing two full billing cycles (2 months).

What happens if I cancel?

No refunds will be issued, but you will retain access to lessons until the end of your last paid billing cycle.

Does pausing my program count toward the two-month minimum?

No, pausing your subscription does not count toward your two-month minimum commitment. If you pause after one billing cycle, you must complete and pay for an additional billing cycle after reactivation before being eligible for cancellation.

How do I cancel my enrollment?

To cancel, send a written request to [email protected], and we will process your cancellation.

We take complaints and customer satisfaction very, very seriously. Start by contacting [email protected] directly (not your instructor) and explain the nature of the issues. We prefer complaints are handled via email than Whatsapp so that both the student and us can carefully consider the feedback as well as escalate it if needed. We will always look at each case very carefully and work with you to resolve & improve the situation as quickly as possible. We really cherish your trust in our professionalism and passion for what we do, so helping us improve is very welcomed.

Your payment cycle begins on your enrollment/sign-up date and recurs monthly on the same date. Lessons and course allocated practise time will then be scheduled in for the following 30 day period in advance. You can of course purchase more practise time within any payment cycle separately and book this in separately. 

Are payments refundable?

No, all fees are non-refundable, and past payments cannot be refunded.

How is the payment processed?

Your monthly fee is automatically charged based on your selected program (Essential, Core, or Complete) unless you cancel following our cancellation policy.

Yes, you may request a one-month extension beyond the planned program duration.

How do I qualify for an extension?

If you cannot complete your lessons within the original timeframe, submit an extension request via whatsapp / email before your remaining lessons expire.

How many lessons can I carry over to the extension month?

A maximum of 6 lessons and 3 practice room sessions can be used in the extension month.

Does a program pause count toward my total program duration?

No, pauses do not count toward the planned program duration.

Example Scenario:

If you are in a 5-month program and take a 1-month pause, you may still request a 1-month extension, making your total program duration 7 months (5-month program + 1-month pause + 1-month extension).

You must notify us at least 24 hours in advance to cancel or reschedule your class.

What if my class is on a Monday?

For Monday classes, you must cancel by Saturday at 7:00 PM.

What happens if I cancel late?

Late cancellations will result in a penalty fee of 150 HKD, which must be paid before your next class.

What if I miss my class without notice?

No-shows will result in a penalty fee of 150 HKD, which must be paid before your next class.

Can I carry unused lessons into the next month?

Yes, students may carry over a maximum of 3 lessons to the next month.

What if I don’t use my carried-over lessons?

Lessons must be used within the following month and cannot be carried over beyond the allowed one-month extension period.

Can I use my program pause to catch up on unused lessons?

Yes, one program pause per course can be used for this purpose.

To be eligible for Student Sonic Kitchen performances and public gigs, you must complete your full program including practise time allocated (though we recommend practising as much as you can to give your best at each performance). 

What happens if I don’t finish my lessons?

If your lessons expire and you have not completed the required sessions, you may purchase additional private studio sessions to meet the requirement and regain performance eligibility.

Firstly you will need to choose the number of participants within the course you have decided on. Depending on the option and deal you choose this will display a price. For foundation or accelerator programs, you will have an additional payment plan field which you can choose to pay all up front and save, monthly (accelerator program courses only) OR instalments (foundation program courses only). From here click the “ADD TO BASKET” button. This will take you to the CART page where you can see the course you have selected and its price. If you have a coupon code it is here that you can enter it.

From the CART page, you can check your order before you hit the “PROCEED TO CHECKOUT” button. This will take you to the CHECKOUT PAGE with different payment method options available based on what you have selected.  At this point you will need to enter your contact details and create an account with us prior to purchase. This is IMPORTANT as we use your contact details to enter you into our booking system as well as communicate with you on your course scheduling (plus any other relevant details about your course).  If you have been in contact with us prior then please use those contact details so everything matches up in our system. You can also add any coupon codes at this stage. 

Once you have entered your contact details and potential coupon codes you might have, you need to choose a payment method and complete your purchase. If you select credit card, a space will display to enter your credit card details. For Alipay you will be directed to Alipay’s site to enter details then be returned back to our site. If you choose Bank Transfer (FPS is also accepted) you have the option to copy the details provided on screen or will be sent an email with them upon clicking on the “PLACE ORDER” button. Once you go through any of these methods and click that “PLACE ORDER” button, you will be receiving an email confirming the purchase and enrolment into our booking system.

NOTE: For Bank Transfers your enrolment order will be placed on hold, pending confirmation of payment. Once you have transferred the correct amount manually, you will need to take a screen capture and send it to either [email protected] or Whatsapp us on +852 9422 0367. Once we received the screen capture image we will confirm receiving with our Accounts Team and then forward process your enrolment.

With enrolment confirmed, our Customer Success Team will get in contract with you – firstly trying on Whatsapp, but if that was entered incorrect then via email. This will start the process of working out your prefer schedule for your course (if you haven’t already discussed that with us prior to purchase). We may ask you for more details on your level of music experience or music preferences, so as to assign the right instructor to you. But again, that may have already been covered prior to your purchase, in which case we will just confirm the first lesson time and date.

If your preferred way to pay is ONLY available in person at our studio (Amex, American Express, Union Pay, WeChat Pay, Apple Pay, Samsung Pay, and CASH), you just need to confirm this via Whatsapp with us and we will raise the enrolment order manually in our system then confirm the date you can come to the studio to pay (which can be on the day of your first lesson just prior to it starting).

NOTE: Subscriptions AND Instalments can only be done via the website and paypal since these will be automatic payments each month conducted by the payment gateway and not Sol Passion Music directly. 

From there is time to get excited! You are officially enrolled and scheduled to finally starting your musical journey!